Privacy Policy

This Privacy Policy explains the kinds of personal information collected by the Australia Immigration Agency regarding individuals, and discusses how the Australia Immigration Agency gathers, uses, processes, retains, and shares with third parties, the personal information that it collects, and other relevant matters.

Through your use of the Australia Immigration Agency website and/or application for any reason (such as to utilize the content and/or services offered, as well as to pay for different services offered on the Australia Immigration Agency website and/or the application), you hereby confirm that you have read, understand and agree to the conditions stated in this Privacy Policy, and you give your informed consent for all of the uses that are made or might be made by the Australia Immigration Agency with the personal information that you provide on the company’s website (including the transfer of your personal information to third parties for the reasons stated in this Privacy Policy) and/or of the personal information that will be gathered regarding your use of the company’s website, whether by itself or through third parties working on behalf of the Australia Immigration Agency.

By your decision to submit your personal information to the Australia Immigration Agency through its website and/or via the application and/or using any of the methods described in this Privacy Policy, you hereby declare and obligate the following:

A.  Personal information that you provide to the Australia Immigration Agency belongs to you and is accurate, complete and correct.

B.  The Australia Immigration Agency will retain the personal information that you provide in the company’s data stores, and the company will be entitled to utilize that personal information and transfer it to third parties that cooperate with the Australia Immigration Agency or act on its behalf, in adherence with the conditions this Privacy Policy sets forth.

To the extent that your consent is a basis for collecting personal information about you, there is an age requirement for you to be at least 16 years of age (or to be at least 13 years of age, if this is what has been determined by the law in your country). In the event that you do not meet the minimum age requirements, you must receive consent from your parent or guardian so that information can be processed in adherence to this Privacy Policy, and if you lack such consent, the Australia Immigration Agency will not provide you with its services and/or products. The Australia Immigration Agency reserves the right, at the discretion of the company, to request information and proof regarding your age.

The Australia Immigration Agency recognizes the need to provide further privacy protections with respect to personal information the company may process from children on our websites, channels and applications. Personal information for underage individuals (aged 16 and less) will be stored only after their legal guardian consents, and will be used only to deliver the application to the relevant authorities. The Australia Immigration Agency won’t register an individual 16 years old (or younger) as a client.

The Australia Immigration Agency collects personal information about you when you actively submit information to us (such as when you contact us through various means, including by email, telephone, postal delivery, online chat or social media, and/or when you provide your details in an application operated by our company), and we also gather information whenever you utilize our services, products or service channels, including through observation of your usage of our websites.

The Australia Immigration Agency uses “cookie” files which monitor your patterns of activity when you visit our website in order to improve the overall website user experience, provide you with any necessary support services, as well as offer you services and/or products that you may be interested in as suggested by data that is collected using the cookie file. When you visit our website, our company system assigns an identifying number to the device that you used to access our website and a cookie file is installed on that device. There may also be times when our company permits the installation of cookie files on your device (either on a temporary basis or permanently) by third parties which are related to their websites, services and/or products. You can set your Internet browser preferences to a cookie rejecting mode, but be advised that the service may not function properly.

Personal information gathered by the Australia Immigration Agency includes location data from the device you use when accessing our website and/or application that we operate, information that is transmitted in the process of communicating with you, and payment collection information when you pay for our services and/or products that we offer.

Your Device’s Location Data – In the process of using the Internet network and accessing a website and/or application operated by the Australia Immigration Agency, and to the extent that your device makes available this option as part of its privacy definitions, our company collects data about the location of your device, which may include general information about the city and state where your device is located as enabled by your IP address.

Information from Communication with You – When you communicate with our company and/or a representative acting on behalf of our company, using methods that may include entering your details on a form on our website and/or in an application that we operate, phone call, voicemail, email, online chat, social network communication, postal delivery, or using any other method, the information that you provide to the Australia Immigration Agency (including comments, requests, complaints, and ideas) will be saved in our system. Thus, if you contact our company and/or a representative acting on behalf of our company, including a customer service representative, by phone, your phone call may be recorded and or the phone conversation documented in writing, among other things, in order to monitor the quality of the service provided to you and/or to prevent fraud. Furthermore, if you subscribe to a newsletter or other communication from our company, we will receive automatic updates whenever you open the newsletter or other communication and/or when you click on a link that it contains.

Payment Collection Information – When you make a payment for services and/or products offered by the Australia Immigration Agency using a credit card, you will be asked to submit data such as the credit card number and details. The Australia Immigration Agency website (www.australiaimmigrationagency.ca) is hosted on a secure server and uses the most updated information security technology, whose purpose is to protect your credit card details during the transmission of data stored on the servers. This SSL technology (“Secure Sockets Layers”), secures billions of dollars’ worth of transactions over the Internet. Our company also uses a mediator, such as PayPal, for the purpose of providing alternative payment solutions. The Australia Immigration Agency collects personally identifiable information about you (your “Data”) at the time that you make a payment for our offered services and/or products, such as:

Name, Age, Gender, Address, Phone and/or mobile numbers, Country, Zipcode, email, IP address and Internet browser information, Market research data such as customer usage patterns.

We use your Data for legitimate business operational and marketing purposes, which may include:

• Processing orders and inquiries
• Improving our website and services
• Enhancing our customer service
• Providing you with the requested services and/or products
• Resolving disputes, collecting fees, and troubleshooting problems
• Conducting market research surveys
• Providing you with information about the products and services that we offer

You may stop the delivery of marketing emails by following the instructions accompanying a particular communication or by contacting us at: Privacy@australiaimmigrationagency.ca

The Australia Immigration Agency may share information about users with business partners, sponsors and other third parties who may use that information for marketing purposes. We provide this type of information in aggregate form so that no individual user is identified. If you prefer not to receive online marketing information from third-party companies, please contact our Privacy Officer by email at: Privacy@australiaimmigrationagency.ca

The Australia Immigration Agency sends messages to its subscribers via email regarding its products, new services, improvements, a notice of scheduled services, etc. Our subscribers may opt-out of receiving this information by suspending their subscription with us.

A. Subject to the terms of this Agreement, the customer hereby grants to the Australia Immigration Agency the right to use, copy, store, transmit, modify, create derivative works of and display the Customer Data solely to the extent necessary to provide the Services to the customer. As said, the Australia Immigration Agency will use all Customer Data for the immigration process and will store and use this data for this cause. The Australia Immigration Agency does not provide an archiving service. The Australia Immigration Agency agrees only that it will not intentionally delete any Customer Data from any Service prior to termination of the customer’s applicable Subscription Term. The Australia Immigration Agency expressly disclaims all other obligations with respect to storage.

B. Despite the provisions of section A above, the Australia Immigration Agency may share or disclose your private, aggregated or otherwise personal information with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services and for marketing purposes. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links from our website or emails.

C. You have the option to delete your personal information completely from our systems without leaving any trace or stored data. This personal data delete option will be filled upon specific client’s request.

The Australia Immigration Agency has appropriate technical and organizational measures in place to provide a high level of security to protect the personal information our company has about you against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss. Data collected by the Australia Immigration Agency is stored behind “firewalls” so as to prevent loss, changing or misuse of information under our control. Websites and applications operated by the Australia Immigration Agency which contain sensitive personal information are protected using the Secured Sockets Layer (SSL 128) protocol which encrypts information on the Internet and is widely accepted and used to protect financial and other sensitive online transactions. The security tools and procedures our company has in place also locate and help to prevent access from unauthorized users.

Furthermore, whenever we transfer or share your personal information with third parties, our company also requires that they utilize technical and organizational procedures in order to maintain a high level of security for your information. Nonetheless, please note that there may be situations in which our company is obligated by law or other requirements beyond our control to transfer your personal information to public authorities or other third parties and in these situations, our company is limited in its ability to affect the measures taken by those third parties to protect your information.

The Australia Immigration Agency agrees to use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of any service or customer data. The Australia Immigration Agency has implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. However, the Australia Immigration Agency will have no responsibility for errors in transmission, unauthorized third party access or other causes beyond the Australia Immigration Agency’ control.

Although the Australia Immigration Agency makes reasonable efforts to protect your personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. Consequently, the Australia Immigration Agency cannot guarantee that the information that you provide on our websites and/or applications that we operate will be completely secure.

Websites operated by the Australia Immigration Agency may include links to different websites. Please note that when ‘clicking’ any of these links, your computer will be directed to another separate website. We advise that you read the Privacy Protection Notice on these sites, since theirs may differ from ours.

You may request a correction to or a copy of the personal information we hold about you by contacting the Privacy Officer at Privacy@australiaimmigrationagency.ca or writing to:

Australia Immigration Agency
Attention: Privacy Officer
9131 Keele Street, Suite A4
Vaughan, Ontario, L4K 0G7, CANADA

The Australia Immigration Agency serves as the Data Controller of the personal information about you.

In the event that you have enrolled to receive services offered by the Australia Immigration Agency, but a portion of that service is provided by a third party, the third-party will serve as a separate “Data Controller”.

If you would like to realize your rights about personal information or should you have any questions about activities related to the processing of your personal information, please feel free to contact the Australia Immigration Agency at the company’s address provided above, or by sending an email to: Privacy@australiaimmigrationagency.ca

The Australia Immigration Agency may also share your personal information with third parties such as those listed below:

A. Immigration agents, lawyers, consultants, or other third parties (among others) that facilitate the process for relocation/immigration/education services (as relevant);

B. Third parties providing services or supplies that help our company to provide you with the services and/or products that you request (for example, accountants, IT services, legal advisers, payment processing services, etc.);

C. Officials involved with certain legal or related matters (for example, public authorities dealing with immigration, customs, security, etc.);

D. Officials in different countries in order to satisfy certain legal requirements;

E. We may offer you the services and/or products of third parties that are our company’s business partners and if you indicate an interest in these offers, we may provide your personal information to those third parties.

Please note that the Australia Immigration Agency will send your personal information to the third party on the date in which it is requested or when necessary (as relevant).

For issues concerning European regulations for privacy protection, please contact our Privacy Officer by sending an email to: Privacy@australiaimmigrationagency.ca

There is no obligation for you to provide your personal information to the Australia Immigration Agency. It should be noted, however, that the Australia Immigration Agency may not be able to provide you with the services and/or products that you request from our company unless you submit your personal information.

Although you are not required to provide the Australia Immigration Agency with your personal information, there are certain situations in which providing your personal information is a necessary condition for establishing a contractual relationship between you and the Australia Immigration Agency. Therefore, a decision by you not to provide the Australia Immigration Agency with your personal information may prevent our company from entering into a contractual agreement with you and consequently, we may not be able to provide you with the services and/or products that you asked to receive from our company.

Notwithstanding the aforementioned, these rules will apply concerning particular users: In general, with the exception of any lawful requirement for users to provide our company with specific information, you are not legally obligated to provide the Australia Immigration Agency with your personal information, and you have the freedom to decide whether or not to do so. In the event that you decide not to provide the Australia Immigration Agency with your personal information in accordance with the company’s requirements, the Australia Immigration Agency may be prevented from responding to your request and/or may not be able to provide you with the services and/or products that you ask to receive.

The Australia Immigration Agency seeks to take into account the needs and personal preferences of its potential and current customers in order to provide them with relevant content and offers. With this goal in mind, the Australia Immigration Agency conducts analyses of personal information using certain technologies and techniques in order to reach conclusions regarding content and offers that you may find personally relevant. Furthermore, to the extent that you agree to be sent marketing offers from the Australia Immigration Agency, our company can refine its offers made to you by using the conclusions drawn from these analyses of your data.

You have the right to request at any time and without cost that the Australia Immigration Agency not use your personal information for direct marketing purposes, by sending an email with the subject line “Unsubscribe” to: Privacy@australiaimmigrationagency.ca Please note that if you decide on this option, your personal information (such as your contact details) will still be saved by the Australia Immigration Agency, but our company will not use your information to send marketing materials, as discussed in the previous paragraph.

You have several rights regarding your personal information, such as the following:

The Right to Review Your Personal Information – You have the right to ask our company to confirm if it has personal information about you and if it does, you can also request to be sent a copy of your personal information, pending our company’s confirmation of your identity so as to prevent the transfer of your personal information to an unauthorized third party. You may request a review of your personal information by sending an email to: Privacy@australiaimmigrationagency.ca

The Right to Limit How Your Personal Information Is Used – It is your right to insist that limits be placed on how our company uses your personal information contingent upon your personal information being required by our company to fully provide you with the services and/or products you enrolled to receive from our company. You may request that our company place limits on how we use your personal information by sending an email to: Privacy@australiaimmigrationagency.ca

The Right to Have Your Personal Information Deleted – You have the right to request that our company delete your personal information, contingent upon the following caveats:

A.  you provided consent for your personal information to be processed and you are now canceling your consent to process your personal information, subject to there not being a legal basis that justifies processing your personal information;

B.  your personal information is not required for the purpose that it was processed and/or collected;

C.  you are objecting to the processing of your personal information for direct marketing purposes (as discussed above in the section, “You May Request That Your Personal Information Not be Used for Marketing”);

D.  you have your own reasons for objecting to the processing of your personal information, if the legal basis for it to be processed is the carrying out of a task or tasks for the public good, implementing official authority granted to our company or satisfying the legitimate interests of our company and/or a third party, such as producing a profile about you by virtue of the above lawful bases, and there are no decisive legitimate reasons to process your personal information that outweigh your rights, freedoms or interests;

E.  your personal information needs to be deleted due to legal requirements placed upon our company;

F.  personal information was gathered in the context of offering services to a minor; or

G.  your personal information was collected and/or processed in an illegal manner.

You may request that our company delete your personal information from its system by sending an email to: Privacy@australiaimmigrationagency.ca

Please note that this right will not apply in situations in which our company has a duty to process your personal information because of laws imposed upon our company, to seek protection from lawsuits, in the interest of public health, or to fulfill commitments for carrying out the official authority of our company or the public interest.

The Right to Object to Your Personal Information Being Used – At any time, you have the right to object, for your own reasons, to your personal information being processed, given that the legal basis for your personal information being processed is the carrying out of a task or tasks for the public good, implementing official authority granted to our company or satisfying the legitimate interests of our company and/or a third party, such as producing a profile about you by virtue of the above lawful bases, and there are no decisive legitimate reasons to process your personal information that outweigh your rights, freedoms or interests. In the same manner, it is also your right at any time to object to the processing of your personal information for use in direct marketing (this includes the creation of a profile about you for marketing purposes) and in such a case, our company will no longer process your personal information for the purpose of direct marketing. You may send objections regarding the use of your personal information to: Privacy@australiaimmigrationagency.ca

The Right of Mobility for Your Personal Information – It is your right to be sent in an acceptable, structured format that can be read on a device your personal information that you provided to our company and to transfer your personal information to a different Data Controller. You also have the right to request that our company send your personal information to the other Data Controller (if that is technically possible). It is important to note that your right to have your personal information sent to you or to a different Data Controller only applies to your personal information that was processed with your consent or to take steps at your request prior to signing a contract or based upon the requirement to implement a contract to which you are a party. It must also be stressed that it is not acceptable to impinge upon the right of our company to keep a copy of your personal information as determined by European regulations concerning privacy protection. You may request that our company send your personal information to you and/or transfer it to a different Data Controller by sending an email to: Privacy@australiaimmigrationagency.ca

The Right to File a Complaint – You have the right to file a complaint regarding our company’s Privacy Policy and/or concerning your personal information by contacting our Data Protection Officer by email at Privacy@australiaimmigrationagency.ca or by writing to:

Australia Immigration Agency
Attention: Data Protection Officer
9131 Keele Street, Suite A4
Vaughan, Ontario, L4K 0G7, CANADA

You understand that your personal information may be transferred beyond the borders of the country where you are living, including to states where the regulations permit a lower protection level for personal data than the level of protection determined by the regulations in your country of residence. In such a situation, the Australia Immigration Agency will utilize measures to provide a proper protection level for your personal information as discussed in this Privacy Policy and as the applicable laws require. It should also be noted that your personal information may be transferred outside of the European Union (EU) zone (in other words, to countries that are not members of the European Union and which do not include Norway, Lichtenstein or Iceland). It is also possible under certain circumstances that your personal information may be transferred to international organizations.

Through your use of the website(s) and/or application operated by the Australia Immigration Agency, and by providing your personal information to our company, you hereby give your informed consent to the Australia Immigration Agency to process and/or store and/or retain and/or transfer your personal information beyond the borders of your country of residence.

The Australia Immigration Agency will retain your personal information for the length of time necessary for fulfilling the purposes for the use of your personal information as described in this Privacy Policy or for a longer time period as required by the relevant laws. In general, the Australia Immigration Agency will retain your personal information in accordance with the relevant law’s statutes of limitations or in accordance with the directives of regulations that apply to our company, in as much as they require that our company retain information for longer time periods. Reviews are conducted by the Australia Immigration Agency on a regular basis in order to make sure that our company does not retain your personal information any longer than is necessary.

It is the right of the Australia Immigration Agency to make changes to this Privacy Policy from time to time at the company’s sole discretion. In the event that this Privacy Policy is updated, the Australia Immigration Agency will make these changes known by posting the updated Privacy Policy on our company’s websites and/or applications operated by our company. Unless otherwise stated, any updates made to this Privacy Policy will become effective on the date that they are posted on the particular Australia Immigration Agency website and/or application operated by our company. Additionally, the Australia Immigration Agency will take steps to inform you when significant changes have been made to our company’s Privacy Policy by posting an announcement regarding the major policy change(s) on our websites and/or applications operated by our company and/or by other methods of communication that would normally be used in such situations, and the Australia Immigration Agency will also seek to receive your consent regarding the significant changes made to its Privacy Policy that are related to our company’s use of your personal information in accordance with the requirements of the relevant laws. Therefore, we encourage you to periodically review our Privacy Policy to check for any updates that may have been made and so that you will be informed about our company’s Privacy Policy related to your personal information.